Terms & Conditions
Online Bookings
We hope you enjoy the convenience of our easy-to-use online booking system! Once you have selected your service and date for your appointment you will be asked for a ‘booking deposit’ to secure your appointment. This will come off your total treatment price on the day.
You will then receive a confirmation e-mail confirming your appointment.
Phone Bookings
If you would like to book an appointment by phone please call the salon on (03) 8764 5485. To secure your appointment we will ask you to please supply us with a booking fee this can be made via card or Afterpay over the phone.
Booking Deposits
All booking deposits are ‘non-refundable’. They can be transferred to a friend or family member in the instance where you cannot attend your appointment. Your booking deposit will remain on your account to go towards your next booking, it is not redeemable on product purchases. Thank you for understanding.
Late Arrival
Arriving late will, unfortunately, limit the time allocated for your treatment but will continue to incur the full treatment charge. This is only applied if there is a client booked in directly after you. It is a courtesy to all our clientele that all treatments are completed as scheduled.
Packages
Pre-paid packages are valid for 6 months from date of purchase. The cancellation policy listed below applies to these appointments. In the event of a ‘no-show’ to your appointment on the day without prior notice of nonattendance, you will forfeit this treatment and it will be deducted from your package.
Packages are non-transferable and no refunds or change of mind is permitted.
Booking Policy
When booking an appointment with our clinic you are initially notified of our 48 hr booking policy and you are agreeing to this policy upon making your booking. It is also sent as a reminder to your email.
We purposely send out multiple reminders the week before your clinical facial appointment to avoid late cancellations and no-shows as this greatly affect our team’s hours and business as a whole. We ask that you please be mindful and let us know ASAP if you need to reschedule so that we are able to offer the appointment to someone on our waitlist and organise our days.
If you can’t attend your appointment within 48 hours of treatment, you may forfeit your $50 booking deposit.
This may be waived in cases of emergency and/or when proof of COVID is provided.
Unfortunately, we have had to create these boundaries and be firm and fair across the board with our booking policies to protect our business and our staff.
Thank you for understanding! We appreciate your help and support and we look forward to seeing you at your appointment.